Vincent McLean

Senior Specialty Systems Operations Engineer

• Developed and implemented a comprehensive monitoring solution using ITRS/Geneos to track internal ETL/batch processes, server processes on Windows/Linux, and database statistics, ensuring optimal system performance and rapid issue detection.
• Collaborated closely with software developers and database administrators (DBAs) to resolve technical issues, enhancing system reliability and performance.
• Utilized ServiceNow for effective incident management, change requests, and addressing day-to-day user requests, maintaining high service standards and user satisfaction.
• Assisted with infrastructure updates, addressing vulnerabilities, technology refreshes, and migrating applications to new hardware to ensure system security and up-to-date technology stack.
• Provided robust support for all production deployments, ensuring smooth transitions and minimal downtime.
• Planned and coordinated disaster recovery events for applications, ensuring business continuity and adherence to recovery SLAs.
• Utilized Terraform to apply infrastructure changes for a web application hosted on Azure cloud, ensuring efficient and reliable cloud infrastructure management.

Senior Infrastructure Engineer

• Acted as the subject matter expert for IBM BPM application and infrastructure, ensuring optimal performance and reliability.
• Led the adoption of Jira Service Desk, streamlining user interactions, improving issue tracking and resolution, and providing management with insights into team workload and performance.
• Coordinated and executed disaster recovery events, ensuring business continuity and adherence to recovery SLAs.
• Managed and executed version upgrades for lower and production environments, ensuring systems were up-to-date and secure.
• Developed and maintained run books and standard operating procedures for troubleshooting and resolving issues.
• Conducted root cause analysis meetings, collaborating with cross-functional teams to resolve complex infrastructure and application issues.
• Revised and improved monitoring solutions using Splunk and AppDynamics, enhancing error detection and system health monitoring.
• Assisted with production deployments, ensuring smooth transitions and minimal downtime.
• Worked closely with vendors to troubleshoot and resolve complex issues, maintaining strong vendor relationships.

Applications Systems Engineer

• Maintained IBM BPM environments on IBM WebSphere Application Server, supporting development, integrated test, performance, and user acceptance test environments, as well as production environments.
• Developed Splunk dashboards to monitor JVM activity, detect errors (e.g., deadlocks, Out of Memory Errors, Java Heap Space errors), and alert on application-specific issues.
• Created AppDynamics dashboards and alerts to monitor server health and proactively detect issues.
• Collaborated with software developers, DBAs, and IBM engineers to resolve complex infrastructure and application issues, ensuring system stability and performance.
• Automated server management tasks by creating bash scripts for JVM restarts, node agent synchronization, and other routine maintenance activities, reducing manual intervention and increasing efficiency.
• Attended root cause analysis meetings to identify and resolve the underlying causes of system issues and outages.
• Assisted with production deployments, ensuring smooth implementation and minimal disruption. -Maintained and updated run books and standard operating procedures to provide clear guidance for issue resolution and system management.

Systems QA Analyst

• Ensured testing environments were properly configured and maintained with the latest data and updates.
• Performed regression testing for all derivative products (e.g., swaps, credit default swaps, swaptions), running test suites and analyzing results.
• Identified and resolved issues or discrepancies in regression testing by collaborating with software developers.
• Conducted functional testing for bug fixes reported by business users, coordinating with developers and reporting findings. -Worked with production support teams to document standard operating procedures for processes entering production from bug fixes.

North Carolina Agricultural And Technical State University

Honors: cum laude